Dortuna believes the best gaming experience is one enjoyed with full control. This page is dedicated to helping you play mindfully, set healthy limits, and know when to take a break.
All these tools are accessible directly within the app or your account settings — free, no need to contact anyone, and active within seconds.
Set the maximum amount you can deposit in a single day or week. Once the limit is reached, the system automatically blocks additional deposits — no exceptions.
Set the maximum duration you want to play in a single session. Once the set period is reached, the system will send a reminder and can be configured to log out automatically.
Set a limit on how much you are willing to lose within a given period. Once the loss limit is reached, your gaming session will be automatically stopped for that day or week.
Need a short break? Activate an account pause for 24 hours, 3 days, one week, or one month. During the pause period, your account cannot be used to log in or play.
For those who want a longer break, a self-exclusion option is available for periods of 6 months, one year, or permanently. This is a serious choice and cannot be reversed once the active period has begun.
Dortuna's support team is trained in responsible gaming issues and available 24/7. Chat confidentially, without judgment, with agents who understand your situation.
Most people don't realise when gaming has shifted from entertainment to something more serious. There is nothing wrong with evaluating yourself — it is actually a sign of courage and wisdom.
Playing to chase losses. You find yourself continuing to play not for enjoyment, but to try to win back money you've already lost.
Neglecting responsibilities. Gaming starts taking time away from work, family, studies, or important social relationships.
Borrowing money to fund play. You are using loans, credit cards, or borrowing money from others specifically to fund your play.
Unable to stop even when you want to. You have tried to stop or cut back on playing but found it very difficult to do so.
Feeling anxious or irritable when not playing. Feeling anxious, uneasy, or irritable when unable to access the gaming platform.
Hiding your gaming habits. You feel uncomfortable telling loved ones how much time or money you spend on playing.
Check any statement that feels true for you in the past 30 days. This is for personal reflection only — no data is sent anywhere.
I have played longer or spent more than I originally planned.
I feel the need to increase my wagering amount to get the same level of excitement.
Gaming has started affecting my sleep, meals, or daily activities.
I have been dishonest with family or friends about my gaming habits.
I have used money set aside for other needs — such as bills or food — to play.
I feel uncomfortable or anxious when I haven't been able to play for a few days.
I have tried to stop or cut back on gaming but was unsuccessful.
If you checked 3 or more of the statements above, it may be a good time to talk to someone. The Dortuna support team is ready to help without any judgment.
All protection tools are accessible in under 2 minutes, directly from your phone. No lengthy process, no judgmental questions.
Log in to your Dortuna account, go to "Settings" then "Responsible Gaming". There you can easily set deposit limits, session time limits, and loss limits. Limit changes that reduce your limits take effect immediately, while changes that increase limits require a 48-hour waiting period.
On the same page, select "Account Pause" and choose your preferred duration — from 24 hours to one month. While a pause is active, you cannot log in, make deposits, or play. The period can be extended but not shortened, to ensure its effectiveness.
Select "Self-Exclusion" to take a break for 6 months, one year, or permanently. This is a more serious decision — once active, it cannot be reversed during the exclusion period. Any real-money balance remaining in the account will be processed for withdrawal following standard procedures.
Enable periodic reminders — Dortuna will send notifications every 30, 60, or 90 minutes to remind you how long you've been playing. This helps you stay aware of the time spent and make more conscious decisions about whether to continue or take a break.
Responsible gaming means enjoying online games as a form of entertainment — not as a source of income, not as an escape from problems, and not as something that controls your life. It's not a difficult concept, but it does require consistent awareness.
At Dortuna, we believe every player deserves a fun and safe gaming experience. Our platform is built not only to offer quality games, but also to ensure players have all the tools they need to stay in control. Playing at Dortuna should leave you feeling good — not stressed, not regretful.
Dortuna's commitment to responsible gaming is more than a slogan. It is embedded in how our platform is built and how our team operates every day. We take several concrete steps to maintain a healthy gaming environment:
Here are a few simple principles that can help you stay in control and enjoy a more fulfilling gaming experience:
The most important first step is acknowledging that there is a problem — and that takes courage. If you feel gaming has started to negatively affect your finances, relationships, or mental health, don't wait for things to get worse.
What you can do right now: activate a dortuna account pause immediately through the app settings. This gives you breathing room to think more clearly without distraction. Then, talk to someone you trust — whether a family member, a friend, or a professional counsellor.
The Dortuna support team can also help connect you with appropriate support resources. We will not judge you — we simply want to help.
If you'd like to talk about your gaming habits or need help activating any self-control tools, contact the Dortuna support team via live chat in the app. We're available 24/7, every day.
The dortuna platform is built to give you the best gaming experience — safe, fair, and fully in your control. Join Malaysia's community of smart players today.